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Your Gateway to Health, Care & Community Support

Connect with healthcare, social care, housing, and community services across Hampshire - all in one place.

Healthcare professionals providing support

Connecting Hampshire residents with the care and support they need, when they need it.

Latest Announcement

New Pharmacy First services now available across Hampshire. Access treatment for minor ailments without a GP appointment.

Learn more →

Quick Access

Mental Health Support

  • Steps to Wellbeing

    Therapy for depression, anxiety, and stress

  • iTalk

    CBT and counseling services

  • Safe Havens

    Out-of-hours crisis support centers

Access Services

Physical Health Services

  • Pharmacy First

    Treatment for minor ailments without GP referral

  • Minor Eye Conditions Service

    Treatment for eye problems

  • Community Health Services

    Local healthcare support

Find Services

Housing Assistance

  • Social Housing Applications

    Guidance on applying for social housing

  • Homelessness Support

    Emergency accommodation and advice

  • Housing Benefits

    Financial assistance for housing costs

Get Help

Social Care Services

  • Adult Social Care

    Support for adults needing care

  • Care Assessments

    Process for accessing care services

  • Carer Support

    Resources for those caring for others

Learn More

Crisis Support

  • Samaritans

    24/7 helpline: 116 123

  • Shout

    Text support: Text SHOUT to 85258

  • Lighthouse

    Drop-in centers for immediate support

Get Urgent Help

Disability & Accessibility

  • Disability Services

    Support for various disabilities

  • Accessibility Resources

    Tools and services for accessibility needs

  • Equipment & Adaptations

    Assistive technology and home modifications

Explore Resources

Service Directory

Find and access the right services for your needs across Hampshire. Filter by service type, location, and eligibility.

Filter Services

Need Help Finding Services?

Our team can guide you to the right support for your needs.

Available Services

Showing all services in Hampshire

Medical support services

Steps to Wellbeing

Mental Health Support | Self-Referral Available

Open Now

Provides therapy for depression, anxiety, and stress. Access to trained therapists and counselors through self-referral.

Depression Anxiety Stress Adults

Location: Multiple locations across Hampshire

Contact:0300 1234567

Self-Refer
Healthy food representing physical wellbeing

Pharmacy First

Physical Health | No GP Referral Needed

Open Now

Treatment for minor ailments without GP referral. Visit participating pharmacies for conditions like sore throat, earache, and UTIs.

Shingles Sore Throat Earache UTIs

Location: Participating pharmacies across Hampshire

Hours: Varies by location

Healthy food bowl representing wellbeing

Hampshire Housing Support

Housing Assistance | Self-Referral Available

Open Now

Support for housing needs including social housing applications, homelessness prevention, and emergency accommodation.

Social Housing Homelessness Emergency Benefits

Location: Winchester, Southampton, Portsmouth

Contact: 0300 5551375

Showing 3 of 48 services
1 2 3 ... 16

Self-Referral Hub

Access support services directly without needing a GP referral. Take control of your wellbeing with our self-referral options.

Service Categories

Crisis Support

  • Samaritans

    24/7 helpline: 116 123

  • Shout Crisis Text Line

    Text SHOUT to 85258

  • NHS Mental Health Crisis

    Call 111, option 2

If you're in immediate danger, please call 999 or go to your nearest A&E.
Medical support services

Mental Health Services

Access support for mental health conditions without a GP referral

Hampshire offers several mental health services that you can access directly. These services provide support for conditions like depression, anxiety, stress, and other mental health concerns.

Steps to Wellbeing

Provides therapy for depression, anxiety, and stress through one-to-one sessions and group workshops.

Who can access:

Adults (18+) in Hampshire

Waiting time:

2-4 weeks for initial assessment

Contact:

0300 123 4567

Hours:

Mon-Fri, 9am-5pm

iTalk

Offers cognitive behavioral therapy (CBT) and counseling for various mental health conditions.

Who can access:

Adults (16+) in Hampshire

Waiting time:

3-5 weeks for initial assessment

Contact:

023 8038 3920

Hours:

Mon-Fri, 8am-8pm

Safe Havens

Out-of-hours crisis support centers providing face-to-face support for those in mental distress.

Who can access:

Adults (18+), no referral needed

Waiting time:

Drop-in service

Locations:

Southampton, Portsmouth, Basingstoke

Hours:

Evenings and weekends

Lighthouse

Drop-in centers for immediate mental health support and guidance.

Who can access:

Anyone 18+ in mental distress

Waiting time:

Drop-in service

Locations:

Winchester, Eastleigh, Fareham

Hours:

Mon-Fri, 12pm-8pm

How Self-Referral Works

  1. 1

    Choose a Service

    Select the service that best matches your needs

  2. 2

    Complete the Form

    Fill out the self-referral form with your details

  3. 3

    Initial Assessment

    The service will contact you to arrange an assessment

  4. 4

    Begin Support

    Start receiving the support you need

Healthy food bowl representing wellbeing

Primary Care

Access healthcare services without a GP referral. These services allow you to get treatment directly from qualified professionals.

Pharmacy First

Visit your local pharmacy for treatment of minor ailments without needing to see your GP. Pharmacists are qualified healthcare professionals who can provide clinical advice and treatment.

Conditions Treated:

Shingles
Sore Throat
Insect Bites
Earache
Sinusitis
Impetigo
UTIs
Minor Skin Conditions

How It Works:

  1. 1
    Visit a participating pharmacy
  2. 2
    Speak to the pharmacist about your symptoms
  3. 3
    Receive advice, treatment, or referral if needed

Optometrist Services

The Minor Eye Conditions Service (MECS) allows you to get treatment for eye problems directly from an optometrist without seeing your GP first.

Conditions Treated:

Red or Painful Eyes
Foreign Bodies
Sudden Vision Changes
Flashes and Floaters
Dry or Gritty Eyes
Watery Eyes

How It Works:

  1. 1
    Contact a participating optometrist
  2. 2
    Book an appointment (often same-day)
  3. 3
    Receive assessment and treatment

Pharmacy Consultation

Pharmacists are highly trained healthcare professionals who can provide clinical advice and over-the-counter medicines for a range of minor illnesses.

The NHS Pharmacy First service is available at most local pharmacies across Hampshire. No appointment is needed, and many pharmacies are open evenings and weekends.

Learn more about NHS Pharmacy First →
Woman consulting with pharmacist

Participating Pharmacies

South Downs Pharmacy Group

Multiple locations across Hampshire

Mon-Fri: 8am-8pm, Sat: 9am-5pm, Sun: 10am-4pm

Boots Pharmacy

Southampton, Portsmouth, Winchester, Basingstoke

Mon-Sat: 8:30am-5:30pm, Sun: Closed

Lloyds Pharmacy

Multiple locations across Hampshire

Mon-Fri: 9am-6pm, Sat: 9am-1pm, Sun: Closed

Independent Community Pharmacies

Various locations - check local listings

Hours vary by location

Participating Optometrists

Rawlings Opticians

Southampton, Winchester, Fareham

Mon-Fri: 9am-5:30pm, Sat: 9am-5pm, Sun: Closed

Specsavers

Multiple locations across Hampshire

Mon-Sat: 9am-5:30pm, Sun: 10am-4pm (selected stores)

Vision Express

Portsmouth, Basingstoke, Andover

Mon-Sat: 9am-5:30pm, Sun: Closed

Independent Opticians

Various locations - check local listings

Hours vary by location

Pharmacist examining medication

When to Use Primary Care Services

Primary care services like Pharmacy First and MECS are ideal for non-emergency conditions that need professional attention but don't require a GP or hospital visit.

Use these services when:

  • You have a minor health concern
  • You need advice on medications
  • You're experiencing symptoms listed under covered conditions
  • You need quick access to healthcare advice

For emergencies:

Always call 999 or go to A&E for serious or life-threatening conditions.

Housing & Social Care

Access support for housing needs and social care services across Hampshire. Find information on eligibility, applications, and funding options.

Residential apartment buildings

Housing Assistance

Get support with housing needs including social housing applications, homelessness prevention, and emergency accommodation across Hampshire.

Available Support:

  • Social Housing Applications

    Guidance on applying for council and housing association properties

  • Homelessness Support

    Emergency accommodation and prevention services

  • Housing Advice

    Help with tenancy issues, repairs, and housing rights

  • Supported Housing

    Accommodation with support for vulnerable individuals

Housing Options Guide
Residential housing

Social Care Services

Access support for daily living, care assessments, and planning. Hampshire's social care services help adults maintain independence and wellbeing.

Available Support:

  • Adult Social Care

    Support for adults with care and support needs

  • Care Assessments

    Professional evaluation of care needs and eligibility

  • Carer Support

    Help for those caring for family members or friends

  • Equipment & Adaptations

    Aids to help with daily living and home modifications

Care Services Guide

Financial Support & Funding

Navigate the options for funding care and housing support. Get advice on benefits, grants, and paying for services.

Support Available:

Citizens Advice Bureau

Free, confidential advice on benefits, debt, and legal issues

Find your local office →
Hampshire County Council

Information on eligibility and application for care funding

Check eligibility →
Housing Benefit & Council Tax Support

Help with housing costs and council tax payments

Apply online →

Understanding Care Costs

1
Care Needs Assessment

First step to determine what support you need

2
Financial Assessment

Determines how much you may need to contribute

3
Care Plan Development

Creating a plan that meets your needs and budget

4
Regular Reviews

Ensuring your care continues to meet your needs

Did you know? Some people may qualify for fully funded care through NHS Continuing Healthcare if they have complex health needs.

Homelessness Support

Urgent help for those facing homelessness or already without accommodation.

  • Emergency accommodation
  • Prevention services
  • Outreach support
Get urgent help →

Supported Living

Housing with support for those who need assistance to live independently.

  • Learning disability support
  • Mental health support
  • Older persons' housing
Explore options →

Care at Home

Support services that help people remain independent in their own homes.

  • Personal care assistance
  • Meal preparation
  • Medication management
Learn about services →

How We've Helped

Apartment building

Sarah's Story

"After losing my job, I was at risk of homelessness. Hampshire Connect helped me access emergency housing support and benefits advice. Now I'm in stable accommodation and rebuilding my life."

S

Sarah, 42

Southampton

Our Impact:

1,200+

Housing applications supported annually

850+

People prevented from homelessness

3,500+

Care assessments completed

Need Help Getting Started?

Our team can guide you through the options and help you access the right support for your housing and care needs.

Call Our Helpline

Speak directly with our support team for guidance.

0300 555 1375

Mon-Fri, 9am-5pm

Book an Appointment

Schedule a meeting with a housing or care advisor.

Email Enquiry

Send us your questions and we'll respond within 48 hours.

Accessibility

Hampshire Connect is designed to be accessible to all users, including those with disabilities, language barriers, or other access needs.

Digital Accessibility Features

Screen Reader Compatibility

Our website is fully compatible with screen readers like JAWS, NVDA, and VoiceOver, with proper ARIA labels and semantic HTML.

Multiple Language Support

Content available in multiple languages including English, Polish, Urdu, Punjabi, and more to serve Hampshire's diverse communities.

Adjustable Text Size & Contrast

Customize text size and color contrast to improve readability according to your visual preferences and needs.

Keyboard Navigation

Full keyboard accessibility with visible focus indicators and logical tab order for users who cannot use a mouse.

Alternative Text & Captions

All images include descriptive alternative text, and videos feature captions and transcripts for users with hearing impairments.

Accessibility Toolbar

Our accessibility toolbar allows you to customize your browsing experience. Try these features:

Language:

Person using digital device with accessibility features

Our website follows WCAG 2.1 AA standards to ensure accessibility for all users.

Additional Support Options

Telephone Support

Call our helpline for assistance navigating services: 0300 555 1386

Text Relay Service

For users who are deaf, hard of hearing, or have speech impairments

Mobile Accessibility

Our website is fully responsive and works with mobile accessibility tools

Easy Read Documents

Simplified versions of key information with visual supports

Digital navigation system representing accessibility

User Accounts & Saved Preferences

Create an account to save your accessibility preferences, bookmark services, and track referrals.

Personal Profile

Save your details to make referrals and applications quicker and easier.

  • Store contact information
  • Save accessibility preferences
  • Manage communication preferences

Saved Services

Bookmark services you're interested in for quick access later.

  • Create service shortlists
  • Compare different options
  • Receive updates about saved services

Referral Tracking

Monitor the status of your service referrals and applications.

  • View application status
  • Receive progress notifications
  • Store application history

Already have an account? Sign in

Feedback & Continuous Improvement

We're committed to making our website accessible to everyone. Help us improve by sharing your experience.

Professional Resources

Resources for healthcare professionals, social workers, and service providers to help navigate referral pathways and access training opportunities.

Referral Pathways

Comprehensive guides for professionals on referring individuals to appropriate services across Hampshire's health and social care network.

Standardized Referral Forms

Access standardized referral forms for various services to streamline the referral process and ensure all necessary information is captured.

Download referral templates →

Eligibility Criteria

Clear guidelines on eligibility criteria for different services to help ensure appropriate referrals and reduce rejection rates.

View eligibility guidelines →

Referral Tracking

Tools to track referrals and monitor outcomes, helping to ensure patients and clients receive timely and appropriate support.

Access tracking system →

Referral Decision Support Tool

Our interactive tool helps you identify the most appropriate service for your client based on their needs and circumstances.

Healthcare professionals collaborating

Training & Workshops

Enhance your skills and knowledge with our range of training sessions and workshops designed for health and social care professionals.

Upcoming Training Sessions

Mental Health First Aid

June 15-16, 2023 | Southampton

12 places available

Safeguarding Adults

June 22, 2023 | Winchester

8 places available

Trauma-Informed Practice

July 5-6, 2023 | Basingstoke

3 places remaining
View all training sessions →

Online Learning

Introduction to Social Prescribing

Self-paced | 2 CPD hours

Free course

Digital Inclusion for Service Users

Self-paced | 3 CPD hours

Free course
Browse all online courses →

Request Custom Training

Need specific training for your team? We can develop customized workshops tailored to your organization's needs.

Healthcare supplies on a table

Resources Library

Resource Categories

Mental Health Crisis Pathway

Guidelines for managing mental health crises in community settings

Updated May 2023
Download PDF
Substance Misuse Assessment Tool

Standardized assessment framework for substance misuse

Updated March 2023
Download PDF
Dementia Care Pathway

Comprehensive guide to dementia assessment and care planning

Updated April 2023
Download PDF
Safeguarding Adults Protocol

Procedures for identifying and responding to adult safeguarding concerns

Updated June 2023
Download PDF

Professional Networks

Hampshire Mental Health Network

Connect with mental health professionals across Hampshire to share best practices and collaborate on complex cases.

Monthly meetings
Regular newsletters
Case discussion forums

Housing & Social Care Forum

Collaborate with housing officers and social care professionals to address complex housing and care needs.

Quarterly meetings
Policy updates
Online discussion board

Multi-Agency Safeguarding Hub

Collaborate with professionals across agencies to address safeguarding concerns for children and vulnerable adults.

24/7 support
Secure information sharing
Rapid response protocols

Professional Support

Need assistance with referrals, resources, or professional development? Our dedicated team is here to help.

Professional Helpline

Our dedicated helpline for professionals provides guidance on referrals, service access, and complex cases.

0300 555 1386

Mon-Fri, 9am-5pm

professionals@hampshireconnect.org

Response within 24 hours

Professional Feedback

Help us improve our services and resources by sharing your experiences and suggestions.

Contact

Need help finding the right support? Our team is here to assist you. Get in touch through any of our support channels.

How Can We Help?

Call Our Helpline

Speak directly with our support team for personalized guidance.

0300 555 1386

Monday to Friday, 8am - 6pm

Live Chat Support

Chat with our team in real-time for immediate assistance.

Available 7 days a week, 9am - 8pm

Email Us

Send us your questions and we'll respond within 24 hours.

support@hampshireconnect.org

Visit Us

Drop in to one of our community support hubs across Hampshire.

In Crisis?

If you're experiencing a mental health crisis or emergency, please call:

NHS Mental Health Crisis Line: 111, option 2

Available 24/7

Send Us a Message

We aim to respond to all inquiries within 1 business day.

Frequently Asked Questions

Meet Our Support Team

Our dedicated team of advisors has extensive knowledge of local services and is here to help you navigate the health and care system in Hampshire.

Trained in supporting vulnerable individuals

Knowledgeable about local services and referral pathways

Committed to providing compassionate, person-centered support

"Our mission is to ensure no one in Hampshire struggles to find the support they need."

Healthcare support team
Community support resources

Community Support Hubs

Visit one of our community hubs across Hampshire for face-to-face support, information, and guidance on accessing local services.

Southampton Hub

123 High Street, Southampton, SO14 2DY

Mon-Fri: 9am-5pm

Portsmouth Hub

45 Commercial Road, Portsmouth, PO1 1BH

Mon-Fri: 9am-5pm, Sat: 10am-2pm

Winchester Hub

78 High Street, Winchester, SO23 9AP

Mon-Fri: 9am-5pm